FAQs

Non-personalized items take between 3-5 business days to process, while personalized items take between 7-10 business days to process. Processing time is in addition to the shipping time that you choose. Please allow processing time regardless of the shipping method you choose. We currently offer a range of different shipping options to meet your needs. Please review these at checkout. Delivery times are subject to geographic location. 

• My order says delivered, but it is not here?

We have recently had issues with UPS tracking numbers saying delivered or stuck pending, when in reality the package is still in transit to the destination. We understand this can be confusing and apologize for the inconvenience. If you would, please allow a few more days for the package to arrive at your address.

All sales are final on SALE items. In stock items are eligible for return within 30 days of purchase. Items must accompany proof of purchase and be in new, re-sellable condition. Custom items are not eligible for return. If you wish to return your product, please reach out to info@ikonik-touch.com to receive a return authorization number. Please make sure the issued return authorization number is written on the outside of the box so our warehouse can identify it upon arrival. Returns will not be accepted without return authorization number on the box.

Items purchased at one of our retail storefronts cannot be returned or exchanged online. Items purchased online cannot be returned or exchanged in-store.

What if I order through PAYPAL but moved?

We ship using the address provided in PayPal - please verify that the information is accurate.

Returned orders will be reshipped at your expense. For payment issues, please contact PayPal. For issues with shipped orders, please contact USPS.

• Can I cancel my order after it's placed?

Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order. If the item was listed as final sale, it cannot be returned. 

• Does IKONIK TOUCH do exchanges?

IKONIK TOUCH does not do exchanges, we will cancel your original order and have you place another.

• Does IKONIK TOUCH pay for return shipping?

IKONIK TOUCH does not cover the cost of return shipping.

• Is my product covered under warranty?

IKONIK TOUCH is not responsible for any damages to our products which includes incidental, consequential, or indirect damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to you. IKONIK TOUCH® travel bags and gear products carry a one-year warranty. Warranty is not applicable to purchases made via third party vendors. Proof of purchase will be required to proceed with warranty resolution.

A customer support representative will be more than happy to assist you Monday – Friday 8am – 8pm est. 

Call us:

866.505.5403

Please allow 24-48 hours for us to respond to a voicemail, and please note that calls made on the weekends will be responded to within 24-48 hours beginning Monday morning. Thank you for your patience.

Email us:

info@ikonik-touch.com

Please allow 24-48 hours for us to respond via email. We prefer to contact you via email and typically are able to get back in touch sooner if you reach out via email. Please note that emails received on the weekends will be responded to within 24-48 hours beginning Monday morning.

 We look forward to helping you with your inquiry. We respond to email messages, and calls/voicemails in the order that they are received and will respond to you as quickly as possible.

If you’re waiting for an order, please check the link in your shipping confirmation email for its current status. Please note, we are experiencing issues with our UPS tracking numbers saying delivered or stuck pending, when in reality the package is still in transit to the destination. We understand this can be confusing and apologize for the inconvenience. If you would, please allow a few more days for the package to arrive at your address before contacting us.

Our customer support team is doing all we can to get your questions answered as quickly as possible. Please refrain from reaching out to us via email and phone multiple times. We will get back to you as quick as possible regardless of the amount of emails/calls you send. We thank you for your patience and appreciate your support.